Thank you for taking the time to read through this page. We see you and recognise your commitment to your fur-kid! ♡
Daycare Free Trial FAQ
We invite your dog to spend a full day (7 hour) or half day (4 hour) with us on a weekday. The choice of full or half day is up to your discretion. We will assess the temperament, activity level and suitability of your fur-kid for dog daycare. This is also an opportunity for you to assess us, to see if we able to cater to your needs.
Reach out to us on WhatsApp and we will send you (the owner) an assessment form to find out more about you and your dog! We will then schedule the first session with us. Please ensure that your dog is licensed, registered with AVS, and has completed all mandatory vaccinations.
Free trials are conducted on non-public holiday weekdays only, from 0900h to 1700h depending on pick up and drop-off timings. Please reach out to us on Whatsapp at 92214608 for the latest available dates.
Transport is included if your pick-up postal code falls within our free-transport zone (3km radius from Serangoon MRT station, please check with us on WhatsApp if your address qualifies). It is otherwise chargeable at either single or return trip rates. Transport is subject to availability, and owners are recommended to book a minimum 48 hours in advance to secure a crate in the school bus. More details are available here: https://sploot.sg/daycare/doggy-daycare/
Daycare Activity FAQ
Please ensure that your dog’s collar is well fitting (not more than 1 finger spacing between skin and collar), and provide us with a short flat leash (no retractable, bungee, cross-body leashes).
Please ensure that all accessories and dangly bits like air-tags and name tags are securely fastened.
Pass us their meals/ medications if required, along with detailed instructions on administration.
Lastly, please help potty your dog before boarding the Sploot Mobile or arrival at shop to reduce your dog’s discomfort.
We follow a daily and weekly schedule found here https://sploot.sg/daycare/what-we-do/
Weekly activities are subject to several considerations including hot or inclement weather, abilities + willingness of the dog to participate, and group dynamics for the day.
It depends. In the current climate of encouraging “socialisation” and “positive experiences”, many pet owners want to give their dogs what they think is the best. However, this is subjective and up to your dog. Dogs should be socialised to the lifestyle you lead, and come to accept most of those experiences as neutral. Daycares will tire your dog out, but is not a proxy for proper quality understanding, engagement and time that YOU the owner spend with your dog. Daycares are good for confident, out-going and curious dogs, but can also be too much for other withdrawn and anxious individuals.
We strive to facilitate organic interactions, prevent accidents, prevent altercations from escalating, and to correct unsavory behavior (humping, chewing on non-food items). Our goal is to facilitate teaching/learning from dogs by dogs. Quiet dogs will not be forced to socialise, rumbunctious dogs will be taught to manage their energy levels.
We will do our best to encourage engagement with activities, dog/dog and dog/human interactions. We will not force your dog into doing anything they are not keen on. If your dog chooses to withdraw and take themselves out of the situation, we will also facilitate the need for space, and put them in a quiet spot. If your dog is willing to learn, we will facilitate their learning to the best of our ability.
Please also inform us if you would like for your dog to avoid certain activities, e.g outdoor walks
We do not accept aggressive dogs, nor dogs with an active bite history. Puppies (> 4 months) and elderly dogs are welcome, on a case-by-case basis. Dogs in heat are highly recommended to not come to day-care. Please be honest about your dog’s medical and behavioral history.
We have a large 700sqft (size of one studio condo) main play area. We also have smaller play rooms, and have movable barricades to separate dogs of varying temperaments and needs.
The number of dogs vary on a day-to-day basis, but we implement a max capacity of 20 dogs to ensure quality attention is paid to all dogs. Our staff match dogs with similar temperaments on the day itself, to ensure that all dogs have a good time here.
Boarding FAQ
Owners need to complete our on-boarding form which we will provide when you reach out to us on Whatsapp. The form covers information like AVS licensing details, behavioral considerations, medical conditions and dietary needs. This form is what we use as an initial screen for potentially aggressive/ destructive dogs that may not be suited for out-of-house boarding. (Should you still need someone to look after your dogs when you are away, we would recommend pet/house-sitters that goes to your place so as to minimise stress on your dogs).
We will also need owners to send us pictures/screenshots of the latest (up-to-date) vaccination records, along with proof of application of anti-parasitic medication. Other considerations include: A collar with a tag which clearly shows: the owner’s name & the owner’s contact number.
Homes and shops are not uniform. Every premise has their own rules, routines, members, hierarchies, communication styles, geographical properties, and safety/dog-proofing considerations. Unregulated boarding is good solution if you find alignment in the points above, and understand the risks of entrusting your dogs to another place which will differ from your own.
A premise’s main consideration is for their own dogs, their own home, their work: retail, grooming, aesthetics, breeding; it is unlikely that there will be priority in care and consideration for your pet.
“I love dogs very much” or “have had a dog for x-years” is not substitute for relevant, up-to-date knowledge, accountability and responsibility; neither are they indicators of competency, ability, and experience. It is easy to handle dogs when they are good and obedient, but you likely want someone that can also handle them when they aren’t.
We are a AVS approved, commercial business and hold ourselves accountable not only to you, but also to the governing authorities and are subjected to their inspections and audits, ensuring that we only not adhere to AVS animal safety and management guidelines, URA and community guidelines on not causing disamenities (odours, sounds, traffic congestion) to fellow residents, and other legal requirements. We take Sploot Daycare seriously and keep ourselves abreast with pet care knowledge and relevant legislature.
Will you consider leaving your human child overnight under the care of their barber or hairdresser? What about leaving your child in the home of another parent that you found online?
Good service providers are a rare find, mediocre ones are aplenty, but bad ones can be catastrophic.
https://www.straitstimes.com/singapore/place-pets-with-licensed-boarding-facilities-avs-to-owners
https://www.todayonline.com/singapore/2-weeks-jail-fine-platinium-dogs-club-owner-who-cremated-customers-dog-and-lied-about-it
https://www.todayonline.com/singapore/freelance-pet-boarders-unaware-ava-rules-disagree-tighter-regulation-needed
Below is our non-exhaustive list to aid your search for a suitable care taker for your pet.
To whom is the institution accountable to/ how do you hold them responsible?
Are there any other animals on premise?
How will they resolve conflicts (animal vs animal or animal vs human)?
What do they eat and how might food be served?
What is the frequency of updates & what would an update look like?
What are the security measures in place prevent escapees? (Fence/gate gap for small dogs, layered exit systems)
Are they able to accommodate dogs with different safety needs e.g. barricading high furniture in case your dog has hip/knee issues?
Where/ when do they potty? Indoors or outdoors? Diaper 24/7?
How and where will dogs be sleeping?
Staffing and care taking
All staff in Sploot Daycare have undergone AVS mandated training on pet welfare and animal management; more details available here. In addition, the main caretaker Melvin, is a Certified Veterinary Technician (Specialist Diploma) from Ngee Ann Polytechnic and a Registered Nurse.
There will be human eyes on your dogs at all times when in our facility. There are also CCTV recording cameras on site.
Boarding dogs will be brought into their respective rooms by 2000h, where it will be lights out. A trained member of staff that has undergone the AVS mandated training on pet welfare and animal management will be in the facility. Your dogs will not be left unattended.
We do our best to screen out aggressive dogs, in order to prevent altercations in the first place. In the event of an incident (injuries, fights, vomiting, diarrhea, seizures) , our protocol is to assess the injury, update you, and contact your vet or our vet partner if needed. Our team is animal first-aid trained, will a medical professional on site.
Corrections take place via verbal cues and body language of the handlers. However, when that does not suffice, we might use a spray bottle to get the attention of the dog that might not see or hear us. If a dog is particularly disruptive, we will leash them up and place them in a separate area if need be.
All dog/dog interactions take place with a staff on site, and we ensure a 1:10 staff: dog ratio. Our staff are trained to pick up on the slightest auditory and visual cues on when an altercation might take place.
Dogs can get hurt when playing from time to time, like children in the playground. Injuries can be from other dogs, furniture, or individual carelessness. Dogs play with their mouths and paws and play can take the form of wrestling, chasing, mouthing or bouncing off each other. Injuries are rare as our staff will step in to prevent altercations from escalating or when the dog is about to do something potentially harmful. If injuries do occur, you are responsible for any medical expenses for your dog, as you would be for a child. You need to be sure that you are comfortable with this before allowing your dog to play in a shared space. Most owners find that the benefits of allowing their dog to play outweigh the risks as play teaches their dogs to interact with other animals, and imparts social skills which humans have difficulty teaching.
Yes! We ensure that all dogs get mandate rest periods in the afternoons. We are also trained to recognize when a dog is tired and separate them from the group anywhere from a few minutes to a few hours so that they can thoroughly enjoy their time here.
Yes! Simply pass them to our staff with clear and detailed instructions and we will ensure that your dogs will be brought to a private room to eat or have their medications and relax before returning to engage.
Post Sploot Daycare
Fresh water is provided around the clock, and all dogs are free to drink when they want to. However, they might forego that as they are in a new, exciting place, with many new stimuli and potentially plenty of new friends. Our staff are constantly monitoring, and will update you if your dog is not drinking any water (which is rare).
If your dog is drinking a lot of water when they get home, avoid giving large amounts at a go as it might cause vomiting.
Yes! Most dogs will experience a happy hang-over after returning home. It can range from 1 to 2 days, depending on the amount of rest they need. Everything is fine as long as they are able to eat, drink, and potty as per usual.
Yes! Please reach out to us and we will send you the original media (within reasonable file size limits) either via Whatsapp/Telegram.
Misc Questions
It depends. You are the owner and you know your dog best. It is for you to decide if the risk of your dog potentially getting injured, injuring other dogs, and in the worst case: injuring humans, is worth it. We aim to serve you (the owner) and your dogs, but we are neither a training institution nor a rehabilitation facility. If you know your dog has a history of bites, aggression, and generally does not do well with other beings other then your family members: don’t stress your fur-kid out by sending them to a strange place with strange people and new beings. There are a myriad of options for animal care and management outside of daycares and it is on you, the owners to find out which is the most suitable for your furry dependent.
Thank you for reading our Terms and conditions. Sending your dependent to external care is a responsibility and risk that the owner has to fully take on. This is the same for humans, when you send a child to daycare/ school/ commercial playground or when adults partake in any activity in our daily lives. We at Sploot Daycare will do our utmost best to ensure that no harm comes to your pets, but the responsibility of the care of your dependent lies on you, the owners. And if your pets injure the pets of others, you will be expected to foot the bill for the treatment.
AVS updates the list yearly, and the current list you see is accurate as of March 2024. Our AVS License number is AF24086/ AVS00088 and you can reach out to us for a photo of our credentials.