Service Agreement

Overview: For the purposes of this Agreement, the terms “Pet” or “Pets” refer to all pets under said ownership of you who utilize services provided by either now or in the future (“Services”). Owner warrants and represents to Sploot Daycare that all information provided to Sploot Daycare either in writing or orally about the Pet including without limitation information relating to health, satisfaction of any pre-arrival forms and documents and sole ownership of the Pet is accurate in all respects and further acknowledges that this is a continuing warranty and representation that shall be deemed repeated each time his Pet is brought to Sploot Daycare.

1. GENERAL: This Agreement contains the entire agreement between the parties. All terms and conditions of this Agreement shall be binding on the spouses, heirs, administrators, personal representatives and assignees of Owner.
2. Owner agrees to inform Sploot Daycare of any changes in Pet’s condition and/or behaviour no less than three (3) days prior to subsequent visits. Sploot Daycare reserves the right to refuse service to any Pet for any reason, at any time, including, but not limited to: pets lacking proof of vaccinations, displaying signs of untreated or potentially contagious conditions and/or exhibiting aggressive or unacceptable behaviour.
3. RATES: The rates quoted on the invoices issued to Owner are based on the period of stay of the Pet (“Service Fees”). Rates are subject to change as a result of changes in Pet arrival and/or departure dates and updated on our website at our discretion. Rates quoted are in Singapore Dollars. Rates do not include any applicable prevailing government taxes at time of occupancy.
4. Sploot Daycare reserves the right to charge a handling fee for aggressive and/or hyperactive Pet, and grooming fees for Pet with needs to be cleaned or groomed during stay due to any incidents, at any time, in addition to the rates quoted on the invoices.
5. All payments made by the Owner will be made free from any restriction or condition and be made without deduction or withholding for or on account of any present or future taxes, duties, assessments or governmental charges of whatever nature imposed or levied by or on behalf of any authority thereof or therein having power to tax, unless deduction or withholding of such taxes, duties, assessments or governmental charges is compelled by law. In such event, the Owner will pay such additional amounts as will result in the receipt by the Sploot Daycare of the net amounts after such deduction or withholding equal to the amounts which would otherwise have been receivable by the Sploot Daycare had no such deduction or withholding been required.
6. In the event the Owner completes a booking based on a rate that has been incorrectly posted or amends the booking to a lesser number of days, Sploot Daycare reserves the right to amend the rate or cancel the booking at its sole and absolute discretion, and will contact the owner directly to do so. The Owner agrees to pay the Service Fees prior to the arrival date. In the event the Owner for any reason whatsoever fails to pay the Service Fees prior to the arrival date, the Owner shall do so within fourteen (14) days of receiving an invoice from the Sploot Daycare. The Sploot Daycare shall be entitled to charge interest at a rate of 10% per annum calculated on the basis of a 365-day year on unpaid invoices upon expiry of the fourteen (14) days referred to above.
7. INDEMNITY: Owner hereby covenants and undertakes to indemnify and hold Sploot Daycare and their respective officers, managers, partners, agents, employees, controlling persons, members and any other person affiliated with any of them (collectively known as the “Indemnified Parties”) harmless against any damages, losses, liabilities, claims, actions, proceedings, costs (including legal costs on a full indemnity basis as well after as before judgment) and expenses which Indemnified Parties may suffer or incur relating to, in connection with, arising from any and all services provided by Sploot Daycare.
8. OVERNIGHT BOARDING CHECK-IN & CHECK-OUT TIME: Check-in time is between 1200h and 1400h for the first night and check-out time is between 1000h to 1200h for the final day. Late check-out from 1200h to 1900h is subjected to a fee of $10 per hour or part thereof after 1200h, up to a maximum of $70.00 up to 1900h of check-out day. Late check-out after 1900h shall be considered overnight boarding service where one additional night stay shall be chargeable to Owner. Rates for overnight boarding is variable and subject to room size Owner booked previously for Pet, availability and holiday seasons.
9. DAYCARE CHECK-IN & CHECK-OUT TIME: Check-in time is after 0900h (Weekdays, Weekends and Public Holidays) and check-out time is before 1700h. Late check-out after 1700h shall be considered overnight boarding service where one additional night stay shall be chargeable to Owner. Rates for overnight boarding is variable and subject to room availability and holiday seasons and updated on Sploot Daycare’s website from time to time. Further, Public Holidays refer to MOM designated national Public Holidays.
10. CANCELLATION POLICY: In the event the Owner wishes to cancel or amend overnight boarding service, notice to Sploot Daycare must be made no less than seven days prior to Pets arrival date in order for Owner to be entitled to a full refund. In the event an Owner fails to check-in the Pet on arrival date (“No-show”), the full invoiced amount shall be payable by the Owner. Further, in the event of No-show, or cancellation of bookings made within seven days of arrival date, deposits paid upfront by Owner shall be forfeited absolutely.
11. ABANDONMENT: If Pet is not collected by Owner (or an authorized representative of Owner) within seven calendar days after departure date, Owner is deemed to have irrevocably given notice to Sploot Daycare that Pet is abandoned and Pet shall be disposed of at an adoption exercise or private or public sale, and Owner specifically waives all statutory or legal rights to the contrary. Notwithstanding the deemed abandonment as aforesaid, Owner shall remain liable for all fees due and, in addition, agrees to pay all costs incurred by Sploot Daycare in the event of prosecution against the Owner.
12. ACTS OR BEHAVIOUR: Owner agrees to be solely responsible for any and all acts or behaviour of Pet while in the care of Sploot Daycare, including payments of costs of injury to Sploot Daycare employees, Pets or damage to facilities caused by Pet. Owner also understands that squirt bottles, restraints and, in extreme cases, muzzles may be used for the protection of other pets or employees.
13. DISPUTE RESOLUTION: This Agreement is governed by, and shall be construed in accordance with, the laws of Singapore and the parties hereto hereby submit to the exclusive jurisdiction of the Singapore Courts
14. ASSUMPTIONS OF RISK: Sploot Daycare agrees to exercise reasonable care of Pet during its stay. Owner understands and agree that Indemnified Parties are not veterinarians and do not have backgrounds in animal medicine and are not expected to diagnose or detect illnesses or injuries in the pets at Sploot Daycare.
15. Owner agrees and acknowledges:
    • a.          that no amount of vaccination requirement, sanitation or personalized care can prevent pets from contracting an airborne virus or communicable diseases;
    • b.          that pets, being pack animals, lead with their teeth, paws/claws, are unpredictable in nature, scrapes and puncture wounds can be a result of play and not necessarily aggression and no amount of supervision can provide absolute certainty to prevent pets from being injured. Owner agrees to be responsible for all damages and medical treatment for all injuries to Pet. Owner also understands and acknowledges that if an injury is proven to have occurred due to unprovoked aggression, owner of aggressive pet is responsible for medical treatment of injured pet;
    • c.          if Owner requests to board Pet together with other Pets belonging to the same Owner (“family members”) in the same room, Owner acknowledges and understands that regardless of the amount of supervision, such an arrangement may decrease Sploot Daycare’s ability to detect issues, diseases and illnesses. Furthermore, because actions of pets may be unpredictable, owner is aware that this arrangement may also significantly increase the chance of injury, aggression and/or altercations;
    • d.          that Incidents that arises entirely out of the control of Sploot Daycare can also cause serious injury, illness or death of pets including but not limited to impact trauma from traffic accidents or falls, malfunctioning of pet leashes, collars or harnesses resulting in escape or suffocation, electrocution by chewing on live wires or electrical equipment, falling objects (tree branches or parts or plants), insect stings or pet’s allergic reaction to stings, food poisoning from consumption of discarded food or waste, use of criminal force by parties outside the control of Sploot Daycare.
    • e.          the Services Sploot Daycare provides have inherent risks which may result in serious injury, illness or death of Pets. Owner agrees to hereby exempt, release and waive all rights to claim against Indemnified Parties from all liability or responsibility whatsoever for property damage, pet injury or death however caused, including but not limited to the negligence of the Indemnified Parties, whether passive or active.
16. Owner is responsible for supplying the necessary equipment and supplies needed for the care of their pet(s) including, but not limited to, a sturdy, well-fit collar(s) and leash(es) for walks or in case of emergencies, pet food, medications, identification tags and cleaning supplies. Owner authorizes any purchase of necessary for the satisfactory performance of duties. Costs of all purchases and related service fees will be reimbursed to Sploot Daycare with 14 days.
17. MEDICAL ATTENTION: In the event of injury, emergency or when Sploot Daycare, in its sole discretion, deems medical care is important to Pet’s health (including, but not limited to: vaccinations, fleas, ticks, diarrhoea, rashes, etc), Owner authorizes Sploot Daycare to obtain medical attention for Pet from our panel of preferred veterinarians.
18. In such event, Owner is deemed to have appointed Sploot Daycare and Sploot Daycare preferred veterinarians as Owner’s attorney with the full power of decision-making involving the medical treatment of Pet (including but not limited to: consultation, medicine, surgery, hospitalisation, intensive care life support, anaesthesia, euthanasia, supplies, transport and care to and from any agent) and agrees to pay for all costs associated with said medical treatment.
19. Owner agrees that Sploot Daycare can only pay upfront, on behalf of the Owner, a maximum quantum of Singapore Dollars $200.00 to any veterinarian in any event. Owner further agrees that if deposit or fee required by any veterinarian exceeds maximum quantum Sploot Daycare is able to provide upfront, Owner is required to pay the entire sum as detailed by said veterinarian. Sploot Daycare will not engage any veterinarian or medical services that exceeds Sploot Daycare’s maximum quantum of Singapore Dollars $200.00 prior the Owner’s direct settlement and/or upfront deposit payments for the engagement of veterinarian or medical service.
20. PRE-PAID PACKAGES: In the event Owner decides to purchase a pre-paid package for services, Owner understands such sale price is offered at a special discount in exchange for a non-refundable commitment to use all the pre-paid packages at Sploot Daycare.
21. Owner further understands that subsequent to the purchase of pre-paid packages, circumstances may arise that are out of control of Sploot Daycare including but not limited to: the death of Pet, the relocation of Owner, behavioural changes in Pet, and the decision to stop utilizing Sploot Daycare for services.
22. In such event, any unused portion of the sale (after amount of utilized services at regular standard rates) shall be transferrable for use on other services at Sploot Daycare, but under no circumstances are the pre-paid packages refundable. Pre-paid packages may not be sold or transferred to any other person, entity or parties without the prior written consent of Sploot Daycare.
23. COMPLIANCE: Owner agrees to comply with the terms and conditions of Sploot Daycare, which may be revised from time to time on Sploot Daycare’s website.
24. RIGHTS OF THIRD PARTIES: The Contracts (Rights of Third Parties) Act shall not apply to this service agreement and unless specifically herein provided no person other than the parties to this service agreement shall have any rights under it nor shall it be enforceable by any person other than the Owner and Sploot Daycare
25. LIMITATION OF LIABILITY: Sploot Daycare does not give any warranty as to the Services. Whilst Sploot Daycare shall endeavour to complete the Services, Sploot Daycare shall not be liable to the Owner or any third party by reason of any delay, loss or damage howsoever arising out of or in connection with the provision of the Services.
26. In no event shall Sploot Daycare be liable for any special, consequential, incidental, punitive, exemplary direct or indirect losses or damages whether in contract or tort arising from the supply of the Services or the performance or non-performance of its obligations hereunder.
27. Without prejudice to the generality of the foregoing, Sploot Daycare’s total liability to the Owner for any claim arising out of the Services shall be limited to $200, regardless of the number of Pets left to the care of Sploot Daycare.
28. Owner authorizes the use of pet(s) pictures on website, social media and/or marketing materials for promotional purposes
29. Owner authorizes this contract to be valid approval for services so as to permit Sploot Daycare to accept all future in person, telephone, online, mail or email reservations and provide services without additional signed contracts or written authorisations.